Water Services and Billing

Questions about your water service and water bill.

What do I need to sign up for water?

You will need to bring a photo ID and provide your Social Security number, $50 for deposit and $25 for service fee. All previous water bills at a particular address must be paid before water is granted to someone else.

In addition, if you are renting, you will need to bring a copy of your lease agreement.

What should I do if I don't get a bill?

Bills are mailed on the 25th of each month, so you should receive it by the end of the month. If you don't get a bill, please contact the Water Department at (309) 734-2035, and let them know you did not receive it. You may also check online. You will need your Book Number and Account Number (these may be found on an old water bill); please call EMC (734-2035) for a PIN number.

Bills must be paid by the 10th of the following month to avoid late fees. Failure to pay by the 15th may result in disconnection.

Where can I pay my water bills?

Bills can be paid at City Hall, local banks, and at County Market. They can be also paid by automatic payment through your bank or online. Bills can be put in the drop box on the west side of City Hall. Payments are collected at 8 a.m., Monday through Friday.